Books are among the most important learning resources in the world. They are the backbone of our learning society. As such, we want to make sure you are always able to use your Sunlight to purchase your books in the best and most efficient way.
Amazon is a big book provider, and one of the most popular among our users. But because of Amazon's diversity of products, we also want to make sure that everything is done in a transparent and trackable way that works for our users and the companies they work for. This is why our Amazon request fulfillment process is different from our regular workflow after a request is approved.
So, how does it work? The first part of the process is the same as usual: you find a resource, click on request now and confirm your request, or click on "New Request" and fill in the details. You are then asked to fill in a few extra details pertaining your delivery address. If you don't wish to fill these every time you are requesting a book, you can simply fill in your address details on your profile settings and the form will be automatically filled from then on.
The order is either approved automatically or sent for approval, and once this step is completed, is when things move along differently. Instead of having a card generated so you can buy your book as usual, you will see the message on the picture below:
This means that we will take care of fulfilling your order for you, so you needn't worry about a thing! However, the plot does thicken depending on the type of book you wish to buy. We have three different possible scenarios for Amazon books: audio, kindle and physical.
In the case of kindle books, we have a US policy and one for the rest of the world. This is due to the fact that Amazon US is the only store that allows kindle books to be sent to third parties, but only within the US. For these cases, we will proceed as usual and send the book to your email address. You will be able to redeem it with a code and have access to it from your kindle account. In case of orders from anywhere else, we will send you a Kindle e-Gift Voucher so you can purchase your book from your account. After the voucher is sent, the order will be moved to completed.
Audio books are slightly more challenging because they don't allow gift vouchers nor to be sent to third parties (even within the US). For this reason, we treat these orders as we do all our other orders: we generate a credit card which you can use to purchase your book. You can use this card on Audible or Amazon to purchase your audio book, but you need to add the Audible URL in order for the card to be generated, regardless of the shop where you wish to complete your purchase. Your order will then be completed as soon as your card is charged.
For physical books, we use the address you specified on your request. Sometimes users forget to add in the shipping cost or there might be other discrepancies with the order, such as the book changed prices or its availability has changed. In these cases we will contact you and let you know of these changes to make sure you still want the book before we move forward. We will then complete the order if you agree with the changes and the status will move from "Fulfilling" to "Shipped" and you will see the following message, which will give you the shipping and tracking details.
Once your book is delivered, your order will be completed and the invoice will be added.
If you have any questions or comments, you can reach us via our messenger (click on the icon on the bottom right hand corner of our screen or on "Message Concierge" on the side menu) or by emailing us at email@example.com
Thank you for using Sunlight!