It can happen sometimes that our cards may be declined due to the provider's internal policies. Another case might be that they do not accept any of our possible payment methods (prepaid credit card, bank transfer - upon request, or buying as a third party and sending the resource as a gift).  Perhaps you have already made a purchase and your company has agreed to cover the cost with your Sunlight.For these cases, not all is lost and we do have a solution ready for you. 

If you have not bought your resource yet, we would need to ask to do so by your own means and then create your request if you have not already. Additionally, we would need you to provide us with an invoice or any proof of payment for the resource you purchased. Lastly, we would need your bank details (list below).  With this information in hand, we’ll be able to reimburse you. 

Bank details needed for reimbursements within the UK:

Beneficiary Name (full name)
Bank Account
Sort Code
Beneficiary's Address (billing address)

Bank details needed for reimbursements within Europe:

Beneficiary Name (full name)
IBAN
BIC
Beneficiary's Address (billing address)

Bank details needed for reimbursements within the US and for other countries:

Beneficiary Name (full name)
Bank Account
Routing Number/BIC/Swift Code
Beneficiary's Address (billing address)
Type of account (checking or savings)

All the information can be sent to us via our live chat or at our email address "support@sunlight.is". In the message, we would need you to specify the request you wish to be reimbursed, along with all the details and your reimbursement will be processed.  However, before proceeding, we would suggest reading the following:

Important notice: 

Please note that all reimbursements may take up to 10 working days, but are usually done before then.

Additionally, in the case of reimbursements for other countries outside the US and Europe, there will be an extra fee for the transaction which is charged by our bank provider and which depends on the amount that you wish to be reimbursed. This fee is related to the exchange rate that incurs when transferring funds from one currency to another.

If you do not wish to pay off this fee, there is no need to worry, we have another option for you. We could reimburse you to your personal wallet on Sunlight - not the one given to you by your company. Please take into account that the personal wallet are funds that theoretically you add yourself to spend, and are not tied to any company so, you’re able to use them as you wish 

In the same way, please take into consideration that for reimbursements within Europe and the US, there are some cases where there may be some fees associated with the transaction and that are charged by your bank. Unfortunately we do not have control over these, but we’re ready to help with solutions in place if this does happen. If it’s the case, please contact our support team and we’ll be happy to help you.

Have any questions or comments?

Please don't hesitate to contact us through our Concierge or by emailing us at support@sunlight.is.

Did this answer your question?