Using your group wallet is a great way of keeping your team's budgets active while avoiding card transactions that will require annoying admin hours to take care of reconcilliation at the end of the month. For this reason, we wanted to make sure that topping it up was as easy and effective as we could possibly make it.

Here is how it works:

Go to your group and open the 'Billing' section. The first tab (Payment Methods) will have a break down of your group wallet: total balance, locked funds and available funds. Below this breakdown you will see your top-up options and under this, your registered card (if any) or the option to register one (if you have not). From here you have two options:

1. Top-up via credit card

To top up via credit card, you just need to click on the option "Top up with a credit card". A box will pop up where you will be able to add your amount and finish the process. When you are happy with the amount you are adding, click on "top-up" and that will do it.

2. Top-up via bank transfer

To top up via bank transfer, it is very similar as the credit card. You need to click on the option "Top up via bank transfer" and add the amount. Once you are ready you need to click on "Top Up" and this will trigger an email you will receive with our bank details. On the email you will be asked to confirm your bank transfer, which you can do once it has been processed. 

When you are ready to confirm your transfer, all you need to do is go to the 'Billing' section of your group and go to the 'Top Up Invoices' tab. There you will see the invoices for each top-up and in the case of pending ones, a green button which reads "Confirm". Clicking there will finish the process for you. Please note that it may take up to four working days to see the funds reflected on your group wallet.

Have any questions or comments?

Please don't hesitate to contact us through our Concierge or by emailing us at

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