Q: What is happening with Sunlight?
A: At the start of 2023, Sunlight found itself confronted with a difficult financial situation that would inevitably lead to closure had it continued. As such, it turned to its investors for help.
Go1 was part of Sunlight's investors since 2019 and offered to help by providing additional funding in exchange for 2 things: access to Sunlight's IP and the team's commitment to help build a similar offering within their ecosystem. As such, the Sunlight team has been working with the Go1 team since May 2023 in order to build this similar product and prepare for Sunlight's closure.
Currently that product has now been built and it's called Go1Pay.
As such, we have decided to start reducing Sunlight's operational capacity and even though the portal will remain functional for a number of additional months (at least until August), we're planning on stopping any new transactions on May 15th, 2024.
Q: What happens after May 15th?
A: No further card transactions will be processed after May 15th. This means any card with a balance will be canceled, as will any outstanding request for approval. All users will continue to have access to the platform for an additional three months to download reports, view purchase history, upload invoices and help with any migration efforts. However, it's important to note that no new card payments will go through after May 15th.
Clients will be refunded the entire outstanding balance on their account, and we will either help them fully shut down their account or migrate to Go1Pay (our personal recommendation).
Q: Will the change be as fast as May?
A: Unfortunately, this is out of our control at this point. We will continue to enable access to the platform for three months after May 15th so you can download any reports and usage history. However, we can no longer fund Sunlight as is after May 15th and need to wind down. We deeply apologize for providing such short notice, but until recently, we were under the impression we would have more time to do this.
Q: What are the steps to migrate to Go1Pay as suggested?
A:
Commercial steps
We will send over an order form similar to the one attached here containing the current amount of users that will be licensed and pricing for the year.
Please be aware that Go1Pay specific terms can be found on the order form while wider Go1 terms can be found here: (https://www.go1.com/terms/customer-terms)
You will need to sign said order form which will kickoff the migration/operational steps below.
Migration/Operational:
Choose a date you wish to migrate: Any date between now and May 15th works. Just consider that no new transactions will be allowed on the platform from May 15th onwards.
Define “black-out period”: Unfortunately there will be a few days between the moment you choose to migrate (and therefore no further transactions on Sunlight) and the moment you can start transacting on Go1Pay. We recommend 2 weeks for this (It could be much less but would rather play it safe). As such, once you’ve defined the migration date, we will work to halt all transactions by that date and initiate the transition.
As an example, let’s say you choose Friday, April 12th, 2024 as a migration date. This would mean we will cancel all outstanding transactions at the end of that day and would utilise the following week to get you setup on Go1Pay. Therefore you would be able to be “live” in Go1Pay on April 26th (2 week after).
What happens during those 2 migration weeks?
During that week, our team would take a “snapshot” of your users budgets left in Sunlight and upload all users with their remaining budget into Go1Pay. This will allow users to start using Go1Pay with the same amount they had left in Sunlight.
We would return any left over funds in your balance to your companies bank account. For regulatory reasons, we cannot directly transfer these funds from Sunlight custody to Go1 custody.
You will onboard into Go1Pay:
Accepting Go1’s terms and conditions
Responding the KYC onboarding flow in order to send funds and activate the card creation process
DONE
You and your team will now be fully onboarded in Go1Pay and should be able to continue transacting just as you did previously in Sunlight🎉
Q: Is SSO supported and how can this be setup?
A: SSO is indeed supported within Go1 and should be expected to be setup after the onboarding to Go1Pay is concluded.
More information on setting up SSO in Go1 can be found here:
Q: Are HRIS Integrations Supported, and How Can They Be Configured?
A: Yes, Go1 supports HRIS integrations via its Data Feed feature, designed to synchronize user details on the Go1 Platform with your HR system's data effortlessly. This automation facilitates the addition of new users, deactivation of outdated accounts, and updates to user information seamlessly.
To discover comprehensive instructions on activating and configuring the Go1 Data Feed, please explore this dedicated help center collection.
The Data Feed is designed to be HRIS-neutral, utilizing CSV files for maximum compatibility. This ensures integration with a wide range of HR systems, including HiBob, BambooHR, Workday, among others.
Configuring the Data Feed entails a few straightforward steps:
Generate the necessary report within your HR information system.
Activate and set up the Data Feed on the Go1 platform, tailoring it to your specific needs.
Implement a procedure to dispatch the CSV file to a specially provided bucket on the Go1 platform, which will be automatically created for this purpose.
For users of HiBob, a dedicated setup guide available in the HiBob help center (requires a Hibob login to view) simplifies the integration process further. It details how to leverage HiBob's S3 integration for direct file transmission to the Go1 Data Feed, streamlining the overall procedure.
Please refer to this FAQs related to setting up the Go1 Data Feed, and this FAQs about managing the Data Feed integration for more details.
Q: What are the steps to sunset?
A: Contact our support team to coordinate what works best for you. However, the steps are as follows:
You choose a date (between now and May 15th, 2024) to cancel all outstanding requests.
We will export everyone’s budget when canceling all requests. This will be useful if you choose to open an account with Go1Pay, as we will be able to assist and migrate your user information, including how much of their budget they left in Sunlight.
Once all outstanding requests have been canceled and there are no locked funds in the company’s balance, we will proceed to return any remaining funds to your company’s bank account.
Once funds have been returned, your company’s balance will zero out, and you will continue to have access to Sunlight for reporting purposes for the following three months.
At this point, you can either fully close your account, or we can help you open a new account in Go1Pay, the new product our team collaborated on building. This should enable you to do most of the things you already did with Sunlight.
Q: What is the last day an employee can go into the Sunlight portal and make a purchase?
A: The last day employees will be able to make a purchase is May 15th. They will still be able to login for the following 3 months in order to view history, upload invoices, download reports, etc. However the last transaction will be processed on May 15th.
Q: What is the last day an employee can upload an invoice for a purchase?
A: Access to the platform will remain for an additional 3 months and as such employees will be able to upload invoices for 3 additional months or until August 15th, 2024.
Q: What if they made a purchase on April 30, and the site goes down... then how to do they upload an invoice when they get one?
A: The site will not go down post May 15th. Only the ability to make new purchases. All cards with funds will be canceled and budgets will be zeroed out on that date so no new payments will be allowed.
Q: What happens if we choose not to migrate?
A: We will coordinate with you in order to set everyone’s budget to 0 in order to prevent further requests. We will cancel outstanding requests and ensure there are no locked funds in the company’s balance. The team will then return any remaining funds to your company’s bank account. You will continue to have access to the admin portal for an additional 3 months in order to give you time to view historical data and download reports and after this period your account will be fully closed.
Q: Did Go1 Acquire Sunlight?
A: Not exactly. Go1 acquired all rights to license Sunlight's intellectual property and brought the team over to build a new (and better)version of Sunlight directly in Go1, which is called Go1Pay. This is the main reason why clients are not directly migrated, as the acquisition did not include the Sunlight clients.
Q: What Sunlight features will not be available in Go1Pay?
A: We've done our best to get the best of Sunlight into Go1 Pay. However,, there are certain features that will not be built, as well as others that are a work in progress. The main ones are:
Slack application: We know how important it is for many of you to get updates and approvals on Slack. As such, we're working on a Slack app that will be live by Q3 2024.
Insights & Analytics: Go1Pay will allow admins to download the raw data of all transactions. This will enable each company to run its own analytics. However, a dedicated analytics dashboard is in the works and scheduled for Q3 2024.
Reimbursements: Even though reimbursements was a niche use case designed for edge cases, we know that about 1% of our users utilized the reimbursement workflow. However, given the significant overhead required to support it, we will not be developing a reimbursement workflow for Go1Pay.
Q: What will Go1Pay have that Sunlight doesn't?
A: Go1Pay is an extension of Go1, and hence, it will have its entire suite of tools. More information is available here: https://www.go1.com/.
That said, there are a few cool new features specifically related to Go1Pay that we're excited about:
1-click-buy: We're leveraging Go1's 250+ providers in order to build direct integrations and enable purchases without needing to generate a debit card (or having to upload invoices). The first provider this will be available for is Amazon. This will enable users to buy any book with just one click and no need to generate cards and go through Amazon's checkout process. This is currently in private beta and is due for wider release in Q3 2024.
Q: What is Blinkist Enterprise?
A: Blinkist is a micro-learning platform available via mobile or the web that distills the key insights from non-fiction books, podcasts, articles, and experts into bite-sized explainers that users can read or listen to in minutes and apply to work or life.
Sunlight clients that choose to migrate will get a 12-month subscription to Blinkist Enterprise (valued at $89/user/year) for free. More information here: https://www.blinkist.com/en/content/business
Q: What will happen with the subscriptions and requests we have now in Sunlight?
A: All currently open requests will have to be canceled before May 15th. This includes open subscriptions that any team member may have. We will reconcile any requests members have in Sunlight and ensure your company balance has no locked balance.
Then, we will proceed to return any remaining funds back to the company’s bank account
It’s important to note that “Go1Pay”, the product we’ve been building alongside Go1 for the past 10 months, shares many of Sunlight’s functionality. However, historical data will not be migrated. Therefore, we encourage users to download and export their data. Admins will continue to have access for an additional three months, so this does not need to be done immediately.
Q: How will the new invoicing work?
A: We’ve ensured that all Sunlight users who choose to migrate to Go1Pay are offered the same price they’re currently paying for Sunlight for the next 12 months. However, Go1 does not offer monthly invoicing, and only an annual plan is available.
As a sweetener, Go1 will include 12 months of Blinkist enterprise for all Sunlight clients that choose to move over.
Q: Is there a pricing increase after the 1st year with Go1?
A: This has yet to be defined; therefore, we cannot commit to specific prices after the first 12 months.
Q: What does a Blinkist enterprise subscription give us?
A: Blinkist provides a fantastic content platform with thousands of great book summaries, personalized learning, and analytics. You can learn more about them here: https://www.blinkist.com/en/content/business
Q: Will the option to have more than one group be available in Go1? If so, and users need to be part of both groups, will these users be charged twice?
A: You will not be able to join more than one group in Go1Pay, and clients that have several groups will be recommended to have all users under just one group.
Q: If a company has more than one group, will they receive one or two separate invoices for both entities?
A: Go1 will not be supporting multiple group setups, and as such, you should expect just one invoice.
Q: Are they user or seat-based, i.e. can we switch users within a seat?
A: Yes, you can switch users within a seat
Q: What are the cancellation terms of this 48$ plan?
A: When signed up the minimum timeframe contracted would be 12 months
Q: Who should we contact once we are set in Go1? Should we reach out via intercom or email?
You can contact Go1 support. However, most of our support and success teams will be working on the Go1 support team and should be able to assist.