It can happen sometimes that our cards may be declined due to the provider's internal policies.  Another case might be that they do not accept any of our possible payment methods (pre-paid credit card, bank transfer - upon request, or buying as a third party and sending the resource as a gift).  Perhaps you have already made a purchase and your company has agreed to cover the cost with your Sunlight.

For these cases, not all is lost and we do have a solution ready for you.  If you have not bought your resource yet, we would need to ask that you do by your own means and create your request if you have not already.  Additionally, we would need you to provide us with an invoice or payment confirmation for the resource you purchased.  Lastly, we would need your bank details (list below).  With this information in hand, we will be able to reimburse you.  

Bank details needed for reimbursements within the UK:

Beneficiary Name (full name)
Bank Account
Sort Code
Beneficiary's Address

Bank details needed for reimbursements within Europe:

Beneficiary Name (full name)
Bank Account
IBAN
Beneficiary's Address

Bank details needed for reimbursements for other countries:

Beneficiary Name (full name)
Bank Account
Routing number
Beneficiary's Address

All the information can be sent to us via our live chat or to the email address "support@sunlight.is".  In the message, we would need you to specify the request you wish to be reimbursed, and all the details and your reimbursement will be processed.  

Please note that all reimbursements may take up to 10 working days, but are usually done before then.

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