If you already have a request created and approved by your manager or admin (if applicable), you’ll see a Sunlight green card on your request just like this one:
Now you’d simply need to go to your provider’s website, and use your Sunlight card there to pay for the resource just like you’d do with any regular credit or debit card.
If you scroll down on your Sunlight request; you’ll see the URL of the resource right on the “order details”, click there to go directly to their website. Also, in the “order details” you’ll find other basic information about your request such as your Sunlight order number, order type, date and status.
Probably your provider will ask you for some information to process your payment, you can find everything you need on your card. As you see in the picture below, your card contains your card number, card holder’s name, expiration date, CVV number, and billing address on the bottom right corner. If they ask you for a delivery address or an email address, feel free to use your personal or work one.
If you’re new to Sunlight, keep in mind that your card details will always be the same. If you want to know more about this, please visit our article “One card, thousands of options”.
To answer a few questions you might have:
What happens if you are charged less than expected?
If you were charged less than expected, no worries! The remaining funds will be automatically allocated back to your wallet and your request will be updated to reflect the new price. None of your funds will go to waste.
What happens if you are charged more than expected?
Usually our system detects if there is a price difference between your request and the actual price of your resource. In that case we send you a card declined email with a direct link to your request so you can edit the price yourself. If you go to your request, you should see the question "Want to correct the price?", followed by a brief text explaining the price difference and under this a green button which reads "Yes please". If you click on that green button, your request will be updated and you can use your card again which should work this time. If not, please contact one of our support representatives through our live chat and they will gladly help you with this.
Why is there a difference between what Sunlight shows and the actual price on the provider’s website?
The prices we show as “last seen at” are referential, as we show the last price at which the resource was bought. We allow our users to edit the currency and price of the resource when they’re making a request, because these should match the ones they see on the provider’s website so that they can pay for their resource.
What happens after you finish your purchase?
If the transaction goes through successfully, your request in Sunlight will appear as completed. Sometimes and depending on your company’s settings, you’ll be asked to upload an invoice of your purchase. You can find this invoice on your provider’s website. To learn more about it please visit our article “Invoices for Sunlight purchases”
What happens when a request gets cancelled?
If you or your admin cancels a request before you use the card, the funds will return automatically to your wallet. If you would like to obtain more information regarding cancellations, please read our article “What happens when I cancel a request?”
What happens when a request expires?
Due to security reasons, all requests expire and get cancelled after 15 days of being created. In the event that happens, the funds go back to your wallet. You’ll be able to create a new request if you go to your expired order and click on “Request again”.
What happens if the provider cancels the purchase and you get a refund?
Usually in this case the funds return to the card you used for the purchase. If you get a refund, please contact one of our customer support representatives via our live chat or email us at firstname.lastname@example.org with your request number and we’ll check your card’s transactions and will allocate the funds to your wallet as soon as we get them. To see these in more detail, please read our article “How refunds work”.
What happens if the provider does not accept prepaid cards?
Sometimes provider’s will not accept our cards, the most common case being Coursera, but do not worry, not all is lost! In this case we can offer you to go with our reimbursement process. If you want to learn more about this please check out our articles “Coursera: the exception to the rule” and “Our reimbursement process”.